Terms of Service

Last updated October 9, 2026

These terms are an agreement between you (the business or person that creates an AutoTextBack account) and ScentEvent Inc, doing business as AutoTextBack (“AutoTextBack”, “we”, “us”). By creating an account or using AutoTextBack you agree to them. You must be at least 18 and using AutoTextBack for a business.

1. What AutoTextBack does

AutoTextBack gives you a local Canadian phone number for your business listing. When someone calls it, we check the caller automatically: callers on a mobile or landline ring through to the phone you choose, and other callers (such as internet/VoIP numbers, where most robocalls come from) get your text-back message instead. You can also have us text callers you miss and forward their replies to your phone.

Screening is automatic and won’t always be right: occasionally a real customer may get a text instead of ringing through, or an unwanted caller may ring through. Phone and text networks can also fail or delay delivery. We don’t guarantee that every call or text will be connected or delivered.

2. No emergency calls

AutoTextBack numbers receive calls only. They can’t be used to call 911 or other emergency services.

3. Price and billing

• AutoTextBack costs CA$99 per month for each phone number, plus any applicable taxes, billed monthly in advance through our payment processor, Stripe.
• When you add a number, we charge you right away for the rest of your current billing period (prorated). When you remove a number, the unused time is credited to your next invoice.
• If a payment fails, Stripe retries it and your numbers keep working in the meantime. If the subscription ends unpaid, your numbers are released.
• We may change our prices with at least 30 days’ notice by email. The new price applies from your next billing period after the notice.
• Free-month codes: a code from us gives one account a free month for one number, with no card needed. Each code works once, and each account can use one code. To keep your number after the free month, add a card in Billing before it ends; if there’s no card on file then, your subscription ends and the number is released.

4. Unlimited minutes and fair use

Each number includes unlimited forwarded call minutes for the normal business calls of the business that holds the account. To keep that sustainable:

• We forward calls and send texts only to Canadian and US phone numbers.
• Each caller gets at most one automatic text per number per day, and we relay at most 10 replies from one sender and 100 replies in total per number per day.
• You may not resell or share the service, use it for a call centre, autodialer or bulk calling or texting, or generate calls or texts artificially.
• If your usage is far above what a typical small business uses, we may contact you, and we may limit or suspend the service if the usage continues.

5. Cancelling and refunds

You can cancel any time from the Billing page. Your numbers keep working until the end of the period you’ve paid for. After that they are released and can’t be recovered, so update your Google Business Profile and other listings first. If you want to move a number to another provider, contact us before you cancel and we’ll help where our phone provider allows it.

Payments are non-refundable, including for partial months, except where the law requires otherwise.

6. Your responsibilities

• Give us accurate account information and keep your password secure. You’re responsible for activity on your account.
• Use AutoTextBack only for lawful purposes. Your text-back message must be accurate, identify your business, and comply with applicable law, including Canada’s Anti-Spam Legislation (CASL).
• You’re responsible for how you use the information of people who call or text your numbers, including complying with privacy law.
• Don’t use AutoTextBack to harass anyone, send spam, impersonate anyone, or interfere with our service or our providers’ networks.

7. Your phone numbers

Numbers are provided through our telecommunications provider and are assigned to your account while your subscription is active. They aren’t your property, and we may have to change or withdraw a number if our provider or a regulator requires it.

8. Suspension and termination

We may suspend or close your account if you break these terms, don’t pay, use the service fraudulently, or put our service or our providers at risk. Where reasonable we’ll tell you first and give you a chance to fix the problem.

9. Disclaimers and limitation of liability

AutoTextBack is provided “as is”. To the extent permitted by law, we aren’t liable for indirect or consequential losses, including lost business or lost profits from calls or texts that are missed, delayed, screened or misrouted. Our total liability for any claim relating to AutoTextBack is limited to the amount you paid us in the three months before the claim.

10. Changes to these terms

We may update these terms. If a change is significant, we’ll email you or tell you in the app before it takes effect. If you keep using AutoTextBack after that, you accept the new terms.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

12. Contact

Questions about these terms: hello@autotextback.ca. See also our Privacy Policy.